Refund & Exchange Policy

Our Commitment

Every plant we ship is inspected and packed with care. If your plant arrives in poor health due to our handling, we will replace it or issue a full refund — no questions asked.

Eligible Claims

Claims must be raised within 48 hours of delivery with clear photographs showing the condition of the plant. Eligible conditions include dead-on-arrival, severe transit damage, or a wrong item delivered.

Non-Returnable Items

We cannot accept returns for plants that show damage from improper care after delivery — overwatering, under-watering, incorrect light, or pet damage. Our care guides and WhatsApp support team are always available to help you.

Refund Process

Approved refunds are processed within 5–7 business days to the original payment method. Exchanges are dispatched within 2 business days of claim approval.